Cargo Digital Specialist - OPS & Support (CSDO)

Reports to: Assistant Manager Cargo Digital - CSDO

Support day-to-day cargo operations by providing functional expertise across Cargo Service Systems and electronic Freight (e-Freight) processes. Working closely with business units, IT teams and system vendors, you will help maintain operational continuity, resolve system issues, improve user experience and strengthen digital operating procedures.

Contribute to key cargo applications including Cargospot, e-Freight and ONE Record while supporting testing, user administration, incident management and digital transformation initiatives. You will also participate in projects as a Subject Matter Expert, helping shape solutions that improve efficiency, usability and operational effectiveness across the cargo network.

Through your work, you will help keep global cargo operations moving forward while enabling meaningful digital progress.

• Item 1 of 10, Provide functional support for key cargo applications and e-Freight processes, including Cargospot and ONE RecordProvide functional support for key cargo applications and e-Freight processes, including Cargospot and ONE Record
• Item 2 of 10, Coordinate with internal and external stakeholders to resolve functional issues and restore normal operations when disruptions occurCoordinate with internal and external stakeholders to resolve functional issues and restore normal operations when disruptions occur
• Item 3 of 10, Respond to worldwide enquiries relating to e-Freight operations and Cargospot usage as a primary contact pointRespond to worldwide enquiries relating to e-Freight operations and Cargospot usage as a primary contact point
• Item 4 of 10, Drive improvements to system usability, operational processes and digitalisation opportunities across cargo operationsDrive improvements to system usability, operational processes and digitalisation opportunities across cargo operations
• Item 5 of 10, Conduct functional testing and User Acceptance Testing (UAT) and manage defect remediation activitiesConduct functional testing and User Acceptance Testing (UAT) and manage defect remediation activities
• Item 6 of 10, Collaborate with business units to review, reinforce and promote best practices in e-Freight, ONE Record and cargo system usageCollaborate with business units to review, reinforce and promote best practices in e-Freight, ONE Record and cargo system usage
• Item 7 of 10, Partner with IT teams and system vendors to support root cause analysis, issue escalation and service recovery in line with agreed service levelsPartner with IT teams and system vendors to support root cause analysis, issue escalation and service recovery in line with agreed service levels
• Item 8 of 10, Administer business-as-usual system activities including user access management, system parameter maintenance and agent profile creationAdminister business-as-usual system activities including user access management, system parameter maintenance and agent profile creation
• Item 9 of 10, Monitor system performance with IT teams and vendors and support improvements aligned with operational requirementsMonitor system performance with IT teams and vendors and support improvements aligned with operational requirements
• Item 10 of 10, Contribute to change initiatives and projects through requirements gathering, user story creation, prioritisation, testing, release planning and subject matter expertiseContribute to change initiatives and projects through requirements gathering, user story creation, prioritisation, testing, release planning and subject matter expertise

• Item 1 of 9, Tertiary educationTertiary education
• Item 2 of 9, Minimum 3 years of relevant experienceMinimum 3 years of relevant experience
• Item 3 of 9, In-depth understanding of cargo end-to-end business operations and processesIn-depth understanding of cargo end-to-end business operations and processes
• Item 4 of 9, Experience using Cargospot or another cargo management systemExperience using Cargospot or another cargo management system
• Item 5 of 9, Good understanding of e-Freight proceduresGood understanding of e-Freight procedures
• Item 6 of 9, Experience using EzyFreight would be an advantageExperience using EzyFreight would be an advantage
• Item 7 of 9, Strong analytical, planning, problem-solving and organisational skills with the ability to independently manage and prioritise multiple tasks within defined time constraintsStrong analytical, planning, problem-solving and organisational skills with the ability to independently manage and prioritise multiple tasks within defined time constraints
• Item 8 of 9, Strong communication and interpersonal skills with the ability to work effectively with stakeholders at all levels and across different cultural backgroundsStrong communication and interpersonal skills with the ability to work effectively with stakeholders at all levels and across different cultural backgrounds
• Item 9 of 9, Proficiency in IT tools, including Microsoft Office and Microsoft Project.Ability to work closely with business, IT and vendor teams in both operational support and project environmentsProficiency in IT tools, including Microsoft Office and Microsoft Project.
  Ability to work closely with business, IT and vendor teams in both operational support and project environments