Facilities Operations Executive

Reports to: Facilities Operations & Inventory Specialist

Join the Academy Management team within Cathay Academy, where you will contribute to keeping training facilities, mock-ups, learning equipment and related assets operational, well maintained and ready to support training and business needs. Through physical inspections, first-line troubleshooting, simple repairs and maintenance coordination, you will play an important role in maintaining the day-to-day readiness, condition and availability of the Academy's facilities and equipment.

As a Facilities Operations Executive, you will work closely with stakeholders across the Academy and a range of technical partners, including HAECO, JLL, Engineering, Information Technology and equipment vendors, to support the effective operation of training facilities, learning equipment and related assets. From coordinating specialist support to maintaining accurate inventory and asset records, your contribution will play an important role in maintaining a reliable learning environment that supports training and business needs. You will gain broad exposure to facilities operations, equipment management and stakeholder coordination, while contributing to create a safe and reliable environment that enables our people to learn, develop and move forward.

• Item 1 of 7, Manage training room bookings, facility allocation, room changes and booking conflicts in line with operational and training requirements, contributing to optimal facility utilisationManage training room bookings, facility allocation, room changes and booking conflicts in line with operational and training requirements, contributing to optimal facility utilisation
• Item 2 of 7, Conduct regular physical patrols, inspections and functional checks of training facilities, mock-ups and learning equipment; provide first-line troubleshooting and simple repairs within your competency; support routine maintenance; and escalate operational or safety issues requiring specialist supportConduct regular physical patrols, inspections and functional checks of training facilities, mock-ups and learning equipment; provide first-line troubleshooting and simple repairs within your competency; support routine maintenance; and escalate operational or safety issues requiring specialist support
• Item 3 of 7, Coordinate technical support, repairs and maintenance with relevant internal teams, service providers and vendors; record, track and follow up defects and service requests through to resolution; verify completed work and update relevant recordsCoordinate technical support, repairs and maintenance with relevant internal teams, service providers and vendors; record, track and follow up defects and service requests through to resolution; verify completed work and update relevant records
• Item 4 of 7, Maintain accurate inventory and asset records across Cathay Academy, including asset identity, location, quantity, condition, movement and maintenance statusMaintain accurate inventory and asset records across Cathay Academy, including asset identity, location, quantity, condition, movement and maintenance status
• Item 5 of 7, Facilitate training room setups, equipment movements and day-to-day facility requirementsFacilitate training room setups, equipment movements and day-to-day facility requirements
• Item 6 of 7, Support end-to-end procurement and payment administration for Academy facilities, equipment and services, including vendor onboarding, purchase requisitions, purchase orders, invoice verification, payment coordination and settlement follow-up, in accordance with established procurement, finance and approval proceduresSupport end-to-end procurement and payment administration for Academy facilities, equipment and services, including vendor onboarding, purchase requisitions, purchase orders, invoice verification, payment coordination and settlement follow-up, in accordance with established procurement, finance and approval procedures
• Item 7 of 7, Contribute to continuous improvement in facility readiness, equipment reliability and inventory controlContribute to continuous improvement in facility readiness, equipment reliability and inventory control

• Item 1 of 7, Diploma, Higher Diploma or Degree in Facilities Management, Engineering, Building Services, Property Management or a related discipline preferredDiploma, Higher Diploma or Degree in Facilities Management, Engineering, Building Services, Property Management or a related discipline preferred
• Item 2 of 7, Minimum 3 years' relevant experience in facility operations, resource coordination, equipment maintenance or technical support; experience in room or facility booking, resource allocation, and/or inventory or asset management preferredMinimum 3 years' relevant experience in facility operations, resource coordination, equipment maintenance or technical support; experience in room or facility booking, resource allocation, and/or inventory or asset management preferred
• Item 3 of 7, Practical experience in basic troubleshooting, minor repairs and facility or equipment inspection, and/or basic knowledge of electrical, mechanical or building services systems, would be an advantagePractical experience in basic troubleshooting, minor repairs and facility or equipment inspection, and/or basic knowledge of electrical, mechanical or building services systems, would be an advantage
• Item 4 of 7, Proficiency in Microsoft Office applicationsProficiency in Microsoft Office applications
• Item 5 of 7, Hands-on, proactive and safety-conscious, with strong problem-solving skillsHands-on, proactive and safety-conscious, with strong problem-solving skills
• Item 6 of 7, Strong coordination and communication skillsStrong coordination and communication skills
• Item 7 of 7, Ability to work independently, manage multiple priorities and follow issues through to completionAbility to work independently, manage multiple priorities and follow issues through to completion