Manager, IT Services
Responsibilities: • Lead members from Service Desk Analysts including overseeing daily service desk activities, workload review, and performance development.
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Main Responsibilities: Settlement reconciliation with card association, Merchant / China UnionPay / Visa / MasterCard / JETCO / EPSCO, including the handling of Visa / MasterCard Settlement Advisement Merchant Settlement processing, including reject handling Date input checking, e.g. Outgoing SwiftNet message, Balance Transfer transaction, cashier order issuance & credit voucher for cardholder Daily balances / transaction reconciliation, vouchers preparation & related GL booking Outbound call for operational related customer contact Other financial transaction processing, e.g. Manual charge-off, Returned Cheque / Autopay handling, cheque payment processing Monthly Co-Brand partner donations processing GL A/C reconciliation, e.g. Loan balance, account payable & receivable, suspense A/C etc. Prepare MIS report, Key Indicator Report Support Section / Team Head and undertake the assigned roles and tasks Incumbent Requirements: Degree holder / Secondary education with 2 years related working experience With basic accounting concept will be an advantage PC knowledge, including MS Word & Excel Candidate with the qualification of Certified Banker is an advantage (Candidate with more experience will be considered as Senior Assistant)
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