Manager, Branch Management (Operational Risk)

To be a core member of Sales Optimization & Support Team under Branch Management Department, the team member is required to implement the re-engineering of sales and services related system for operational efficiency. Main Responsibilities: Plan, coordinate, and execute all training-related activities and programs for the department. Manage and monitor departmental operational risk management matters in accordance with internal policies and regulatory standards. Oversee and implement risk tools including Operational Risk Incidents (ORI) reporting, Key Risk Indicators / Key Mitigation Measures (KRI/KMM), and Control Self-Assessments (CSA). Identify potential operational risks, propose effective mitigation plans, and ensure timely rectification of any control gaps. Handle staff case investigation and reporting in relation to complaints and operational incidents and obtain information for use in training programs. Participate in the workflow design, including guideline preparation, system enhancement and related trainings. Assist the department in drafting, reviewing, and refining staff incentive schemes and performance recognition programs. To meet the challenge, you should have the following qualifications and attributes: Bachelor's degree in Business Administration, Finance or a related discipline, with 5 years of experience in the banking or financial services sector. Solid understanding of operational risk management frameworks and tools and knowledge of banking regulations, compliance standards, and internal control requirements. Strong analytical skills Excellent organizational and project coordination skills Strong communication and interpersonal skills to collaborate effectively across different departments Proactive attitude with high attention to detail and problem-solving capabilities Proficiency in MS Office (Word, Excel, PowerPoint) Good command of both written and spoken English and Chinese (Candidates with less experience will be considered as Assistant Manager)