Ambassador - Mall Concierge Services

Position Summary

Provide proactive and interactive customer services with hotels and promenade information, which resulted to enhance the guests experience during the visit

Primary Responsibility

- Greets and ensures that all guests are attended at all times in friendly and helpful manner and attempts to learn to use guest's name at every opportunity - Maintains exemplary department standards of behavior and appearance and attitude - Takes personal interest and pride to ensure that the serviec counter area as kept clean and in an orderly state at all times - Has full knowlege of Hotel facilities / restaurants / shopping information - Ensures guests receive prompt attention and request will be fulfilled immediately - Provides information pertaining to Hotel's facitlties / restaurant and retail shops to be of interest to the guests - Ensures the guests familiar the hotel's restaurants and retail shops operating hours and each outlet's specialty - Ensures that all service counter equipments are accounted for and are always in good conditions - Maintains a neat and tidy appearane at all times - Assumes other duties assigned by management as required

Requirements

- Knowledge and Skills : Hotel / Shopping Mall facitities and guest service - Education : Hotel Hospitality Management or related discipline - Experience : Relevant experience of guest service in concierge is an advantage - Personality : Initiative, organized and detail-oriented, excellent communication and interpersonal skills - Language : Good command of both written and spoken in English, Cantonese and Mandarin - Knowledge of another foreign language would be advantage