Guest Services Lead

Responsibilities

The incumbent will be supporting the guest services and admission operation in Ocean Park Corporation (both Ocean Park and Water World) by performing duty at ticketing & enquiry counter, admission gate and cabana area. He/she has to be knowledgeable to the related systems and procedures to ensure effective executions on the aspects of admission control, ticket sales and transaction consolidation, as well as handling guest enquiries and services as to provide holistic guest service experience, and complete any additional tasks required by the superior.

Requirements

• Degree in hospitality or general discipline
• At least 3 years' experience in hospitality industry and guest-oriented jobs
• Flexible and decisive with strong problem-solving ability
• Experience in operation of ticketing and admission system
• Maintain confidentiality, respect and observe company protocols
• High adaptable to change and fast pace operations
• Excellent command of spoken English, Cantonese & Mandarin
• Proficiency in MS Office programs
• Willing to work outdoors and on shifts, including weekends and public holidays

Full-time Staff Benefits 全職員工福利

• 13-month payment / Gratuity 年終雙糧/約滿酬金
• Marriage/Examination/Conservation/CSR Leave 結婚/考試/義工/保育假期
• Ocean Park and Water World Complimentary Tickets 海洋公園及水上樂園免費入場劵
• Staff In-Park Discounts 員工購票/購物折扣
• Staff Canteen 職員餐廳
• Staff Social Club 職員聯誼會
• Medical Insurance (Hospitalization & Outpatient) 醫療福利 (包括住院及門診)
• 14 days Paid Leave (Include Birthday Leave and Work Anniversary Leave) 14天有薪假期 (包括生日假期及工作周年假期)
• 17 days Public Holiday 17天公眾假期

For application and enquiry: 申請及查詢:

招聘網站 Career website: https://careers.oceanpark.com.hk/tc/job-openings/job-search-result/?SUBDEPT3=114

WhatsApp: 5208 3805

Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.

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