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Guest Relations Officer / Senior Guest Relations Officer

On-site in Kowloon Shangri-La·Added 2 days ago (last checked 11 Oct)

Shangri-La Group

78 open roles

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Overview

Work mode: On-site, Kowloon Shangri-La

Skills

Hospitality Management

The role

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Enchantment begins in an Ever-Bustling City: Kowloon Shangri-La, Hong Kong, the very first hotel to open in the reclaimed Tsim Sha Tsui East where the glam light of the city starts right outside our doors. Kowloon Shangri-La sits in the famous shopping and entertainment district of Tsim Sha Tsui East. Apart from food, shopping, and popular places of interest, Tsim Sha Tsui is a land of legends brimming with cultural heritage and fascinating stories.

Luxury 5-Star Hotel in Hong Kong | Kowloon Shangri-La

About the Role

As a Guest Relations Officer, you will be providing personalized service to guests and ensuring a smooth daily operation.

Key Responsibilities

Ensure smooth daily operations and deliver exceptional guest experiences.
Provide personalized service to VIP guests throughout their stay.
Handle check-ins/outs and rooming for special arrivals e.g. family suites, limousine.
Update VIP lists and guest preferences in GuestPedia to anticipate needs.
Perform any other duties as assigned by Management.

About You

Higher Diploma or above in Hospitality Management or related disciplines.
Relevant experience in Hotels/Clubhouses/Theme Parks would be an advantage.
Strong interpersonal and guest service skills.
Customer-oriented, outgoing, and self-motivated team player.
Excellent command of spoken English, Cantonese, and Putonghua.
Candidates with more years of experience would be considered as Senior Guest Relations Officer.

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.
Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.