Room Attendant

Job Summary

To provide a professional cleaning service throughout the guest rooms and front and back of house areas on guest floors ensuring that the presentation is always of a five-star standard. Establish a good working relationship with colleagues and maintain a positive interaction with guests.

Responsibilities

• Always wear a clean and tidy uniform, well groomed
• Work in a supportive and flexible manner with all departments with a sincere and positive attitude
• Maintains all operating equipment in good, clean working order • Reads and completes task assignment accurately
• Checks, replenish and post mini bar consumption accurately
• Reports all room defects in a timely manner
• Clean and make up guest rooms, occupied stay over and check out per the standard as trained in order to achieve customer satisfaction
• Maintains cleanliness in guest corridors and elevator landings
• Maintains the standard/presentation of the room attendants trolley
• Maintains the standard/presentation of the guest floor pantries and elevator landing areas
• Follows the correct standard on garbage recycling
• Follows the correct standard on energy consumption
• Maintains the correct standard of all operating equipment
• Refreshes flower/plant set up in guest rooms
• Provides turndown service in the evening
• Attends training session as scheduled by Superiors
• Comply with departmental and hotel policies and procedures
• Perform other duties as requested by Managers/Supervisors

Requirements

• Primary school education or above
• No prior experience required
• Pleasant, friendly, and customer-oriented
• Able to communicate in Cantonese or Mandarin
• Physically fit and able to perform housekeeping duties
• Positive attitude and willingness to learn