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Online Banking Centre Manager (Online Chat Service)

On-site in Hong Kong·Added 2 days ago (last checked 11 Oct)

Nanyang Commercial Bank

42 open roles

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Overview

Work mode
On-site, Hong Kong
Experience
2+ years

Skills

The role

Online Banking Centre Manager (Online Chat Service) [Ref: OBCM-AL]
Responsibilities:
  • Act as a team leader and manage a team of service representatives to provide all-around quality service to customers via Online Chat;
  • Establish relevant guidelines and procedures to ensure excellent service standards;
  • Handle customer requests and resolve customer complaints to ensure customer satisfaction;
  • Gather and analyze data to formulate training programs to team members;
  • Conduct coaching to team members on best practices for daily inquiries;
  • Perform any other job duties as assigned by supervisor.
Requirements:
  • Bachelor's degree or above in any discipline;
  • At least 2 years of experience in SME customer service in banking industry;
  • Good customer service orientation with strong problem solving and analytical skills;
  • Excellent customer centricity mindset to deliver good quality services for customers;
  • Able to work under pressure and meet tight deadlines;
  • Proficient in MS Office applications including Chinese word processing;
  • Work on shift is required.

About Nanyang Commercial Bank

Industry
Banking
Website
ncb.com.hk
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