Mobile and Online Channel Professional

Role Details

Reference Number

DB/MOC/P

Job Title

Unit/Department

Location

Job Posted

Job Status

Main Responsibilities

- Lead end-to-end digital channel projects including requirement gathering, implementation, and post-launch optimization to ensure alignment with market standards and client needs.
- Raise user requirements, monitor progress, and ensure new services/initiatives are effectively implemented, benchmarked against market best practices, and deliver excellent customer experience.
- Work closely with internal stakeholders and external partners to plan, execute, and optimize digital channel initiatives.
- Ensure all the deliverables comply with risk, governance and regulatory requirements.
- Monitor channel performance, analyze client feedback, and troubleshoot production issues with IT/Customer Service teams
- Stay updated on emerging digital trends to enhance digital banking solutions.

Requirements

- Degree holder in Business Administration / e-Commerce / Information Technology or related discipline.
- Minimum of 3 years of experience in e-Banking /channel project management within sizable multinational financial institutions.
- Proven track record of developing and implementing successful digital wealth management initiatives.
- Self-motivated, result oriented, meticulous and able to work under pressure.
- Keen interest in new digital technologies and trends such as AI tools.
- Capable of working independently as well as being a team player.
- Proficiency in English and Chinese (both Cantonese and Putonghua).

To apply, please submit your application along with your resume to recruithk@asia.ccb.com.

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank's personal data policies, a copy of which will be provided upon request.

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