Business Control, Retail Banking
ZA Bank2d ago
Hong Kong
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What you'll do
- Manage end-to-end user operations for fund transfers, payments, and currency exchange, including onboarding, transaction support, and issue resolution.
- Create and update user communication materials (e.g., in-app messages, emails, social media content) to engage customers on product features and updates.
- Collaborate with Product, Technology, and Marketing teams to design, test, and launch user-centric initiatives that enhance service usability and adoption.
- Track, analyze, and report on key performance metrics (e.g., user activity, conversion rates, transaction volume) to identify opportunities for improvement.
- Develop and maintain operational guidelines and documentation to ensure efficient and compliant user support processes.
- Gather and synthesize user feedback to drive continuous improvement in service design and functionality.
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