Billing Services Supervisor

• Bachelor's degree in Accounting, Finance, Business Administration, or related disciplines.

• At least 7 years' relevant experience in billing services or customer accounts, with at least 2 years of supervisory experience; experience in IT enhancement or system-related projects is a must.

• Customer oriented, detail minded, and passionate about service and process improvement.

• Strong problem solving skills with the ability to identify issues, analyze root causes, and propose practical solutions.

• Self-motivated with strong learning capacity; able to work independently and collaborate effectively across teams with good communication and interpersonal skills.

• Good command of written and spoken English, Cantonese, and Putonghua

• Proficient in PC applications, especially Microsoft Office; knowledge of billing systems and/or SAP is an advantage.

• Candidates with less experience will be considered as Assistant Billing Services Supervisor

Company Introduction

Founded in 1862, The Hong Kong and China Gas Company Limited (Towngas) was Hong Kong's first public utility. Today, we are one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge business practices. For the past years, Towngas has been growing with Hong Kong, evolving from the simple gas company supplying fuel for street lamps to our current leading position in the energy industry in the greater China region.

• Handle the full spectrum of billing operations and statements to ensure accurate, timely, and high-quality service delivery.

• Support daily operation reviews on billing services and provide recommendations for continuous improvement in billing processes, workflows, and presentation standards.

• Coordinate with internal stakeholders on billing related matters, including system issues, data clarification, and process alignment.

• Monitor, coach and guide subordinates in handling customer enquiries in an efficient, professional, and customer oriented manner, ensuring service standards and KPIs are met.

• Assist in the preparation of management reports and handle ad hoc tasks when needed.

• Support finance transformation and process streamlining initiatives related to billing operations, participate in IT system enhancement projects, and perform other duties as assigned by Management.