Engagement Manager (AI Projects)

Why This Role Matters
As an Engagement Manager, you'll turn AS Watson's Data, BI and AI ambitions into practical programmes that teams can adopt and scale. You'll connect business priorities, technology and change adoption to create smarter decisions, stronger O+O customer experiences and measurable value across the organisation. By enabling better ways of working, you'll help AS Watson keep Putting a smile on customers' faces through sustainable transformation.

• Lead Data, BI and AI transformation programmes from concept to adoption and value realisation.
• Translate business opportunities into roadmaps, workstreams and measurable outcomes using a scientific, data driven approach.
• Partner across Business Units, Group Functions and Technology to align priorities and drive execution through collaboration.
• Embed Data, Generative AI and Agentic AI solutions into daily operations to improve decisions and customer outcomes.
• Support O+O initiatives by connecting offline and online business needs with scalable transformation delivery.
• Facilitate governance, executive discussions and decision-making across complex initiatives.
• Coach project teams and improve delivery standards for sustainable outcomes.
  
  
  

• Strong programme and stakeholder management across complex, cross-functional initiatives.
• Customer-focused mindset with the ability to translate business needs into practical transformation outcomes.
• Experience delivering enterprise transformation involving Data, Analytics or AI.
• Understanding of O+O business models and how data can improve customer and business performance.
• Strategic thinking and analytical problem solving with Data, BI, Generative AI and Agentic AI literacy.
• Clear communication, facilitation and executive storytelling skills.
• Collaborative, proactive and adaptable working style, with the ability to influence without direct authority.
• Retail transformation experience is advantageous.
  
  
  How You Will Make an Impact
• Accelerate enterprise Data and AI transformation with clear programme leadership.
• Enable measurable business value through successful adoption of Data, BI, Generative AI and Agentic AI.
• Strengthen collaboration across Business Units, Product, Data and Technology teams.
• Improve delivery quality and organisational agility with practical governance and execution routines.
• Build lasting capability through knowledge sharing, continuous improvement and sustainable ways of working.
• Help shape an AI-enabled operating model that improves O+O customer and business outcomes.