Product Lead

• Experience in product management, project delivery, business analysis, or digital initiatives
• Strong understanding of product and project methodologies (Agile, SDLC, backlog management, roadmap planning)
• Hands-on interest and practical use of AI tools, automation, and data-driven solutions
• Ability to balance customer value, business priorities, and delivery discipline with strong execution focus
• Strong communication and stakeholder management skills across business and technical teams
• Confidence to influence, align teams, and resolve challenges in a fast-paced environment
• Curiosity, adaptability, and a proactive, get-things-done mindset
• Strong command of written and spoken English
• Familiarity with tools such as Jira, Confluence, Azure DevOps, Miro, Power BI/Tableau, ChatGPT, Copilot, or similar

This role is critical in driving the creation and scaling of AI-enabled products that enhance customer experience, improve business performance, and streamline operations across our O+O (Offline + Online) ecosystem. By translating ideas into impactful solutions and championing adoption, you will help shape smarter ways of working-while ultimately putting a smile on customers' faces through meaningful, data-driven innovation.

What You'll Be Doing:

• Lead end-to-end product delivery from discovery to rollout and continuous improvement, ensuring strong execution and outcomes
• Translate business needs into clear product requirements, user stories, and roadmaps with a customer-focused mindset
• Manage timelines, scope, risks, and dependencies across cross-functional teams in an agile, collaborative environment
• Partner closely with technical, data, UX/UI, business, and country teams to deliver scalable, practical solutions
• Drive adoption of AI tools and AI-enabled workflows, embedding new ways of working across the organization
• Use a scientific and data-driven approach to prioritize features, measure impact, and continuously improve performance
• Communicate product progress, trade-offs, and recommendations clearly to stakeholders and leadership
• Coach and guide team members on product and project management best practices, fostering collaboration as a way of working

How You Will Make An Impact

• Deliver AI-enabled products that create measurable business value and improve customer experience
• Accelerate adoption of AI and data-driven ways of working across teams, strengthening digital capabilities
• Enhance efficiency and decision-making through scalable, insight-led solutions
• Foster strong cross-functional collaboration to align teams and deliver results faster
• Continuously improve product outcomes by leveraging data, experimentation, and user insights within an O+O business model