Senior Office Services Manager

Why This Role Matters
As Senior Office Services Manager, you will help create a safe, efficient and welcoming workplace where colleagues, visitors and business partners can perform at their best. Supporting the Head of Office Services, you will lead the day-to-day running of administration and facilities operations, combining hands-on coordination with strong people leadership. By ensuring smooth office services, reliable facilities, excellent hospitality and a positive workplace experience, you will help bring our purpose to life - putting a smile on customers' faces.

What You'll Be Doing

• Lead, coach and support administration and facilities teams across reception, cafeteria, pantry, cleaning, technician and office administration functions.
• Plan duty rosters and any backup arrangements to maintain stable daily office services and strong service standards.
• Oversee office administration, including supplies, equipment, mail and messenger services, vendor liaison, invoices and office coordination.
• Manage facilities operations to ensure office premises are clean, safe, well maintained and compliant with company policies, safety standards and relevant regulations.
• Coordinate preventive and corrective maintenance, repairs, renovation, relocation and reconfiguration projects with internal users, vendors and contractors.
• Supervise front-of-house and hospitality services, including reception, visitor handling, meeting room support, cafeteria operations and internal event arrangements.
• Monitor service quality, feedback and recurring issues, using a scientific and data-driven approach to identify root causes and improve processes.
• Support sustainability, recycling and workplace safety initiatives while continuously exploring better ways of working.
• Collaborate closely with teams, departments, vendors and stakeholders to deliver practical, customer-focused solutions across our O+O business environment.

• Strong people leadership, with the ability to motivate mixed in-house and outsourced teams to deliver reliable, high-quality services.
• A hands-on, can-do mindset, with willingness to step in, solve problems and stay visible on the floor when needed.
• Solid planning, organisational and follow-through skills, with strong attention to detail and service consistency.
• Practical experience in vendor, contractor, maintenance, cleaning and renovation coordination.
• A customer-focused mindset and strong stakeholder management skills, with the ability to respond quickly and professionally to business needs.
• Good problem-solving and decision-making skills, especially under time pressure or during urgent operational situations.
• Clear communication skills in English and Chinese, with the ability to work effectively with colleagues at all levels.
• A collaborative way of working, building trusted relationships across teams, departments and external partners.
• A data-driven and evidence-based approach to improving service quality, efficiency, cost control and workplace experience.
• High integrity, ownership and responsibility, with flexibility to support critical projects, repairs or renovations outside regular office hours when required.

• Build a reliable and engaged office services team that delivers consistent service standards every day.
• Create a safe, clean and welcoming workplace that earns positive feedback from colleagues, internal stakeholders and management.
• Deliver renovation, repair and maintenance work safely, practically and with strong coordination across stakeholders.
• Turn plans into clear procedures, checklists and actions that improve efficiency and compliance.
• Strengthen the employee and visitor experience through responsive, customer-focused, collaborative and insight-led office services.