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Client Services Executive

On-site in Hong Kong·Added 3 months ago (last checked 19 Oct)

ESD Services

25 open roles

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Overview

Work mode: On-site, Hong Kong
Experience: 2+ years

Skills

Requirements

Qualifications:

High school diploma or equivalent; a degree in a related field is a plus.

2+ years of experience in customer service or a similar role, preferably in healthcare.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team.

What We Offer:

An opportunity to work with people who are passionate, focused and driven to make a difference
Free snacks
Competitive remuneration and benefits
Training and development opportunities
Hutchison Provident Fund / Mandatory Provident Fund
Monthly social gathering events
Staff discount at CK Hutchison outlets

Attractive remuneration package will be offered to the right candidate. Please send in your application by clicking "APPLY NOW".

To know more about us, please visit our website at http://www.esdlife.com

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of application for relevant/similar post(s) within the Hutchison Group of Companies.

Applications not having heard from us within four weeks from the date of this advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.

The role

Position Overview:
As a Client Services Executive at ESDlife, you will be responsible for generating sales opportunities, promoting our products/services, and building strong customer relationships through outbound and inbound calls. If you are a persuasive communicator who enjoys achieving targets and providing excellent customer service, we would love to hear from you.

Key Responsibilities:

Conduct outbound calls to prospective and existing customers.
Introduce and promote company products and services.
Identify customer needs and recommend suitable solutions.
Follow up on sales leads and inquiries in a timely manner.
Achieve individual sales targets and KPIs.
Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
Resolve customer issues and complaints efficiently, ensuring a positive experience.
Collaborate with other departments to address customer needs and improve service delivery.