Product Specialist / Account Manager

Job Function

MedTech Sales

Job Sub Function

Clinical Sales - Hospital/Hospital Systems (Commission)

Job Category

Professional

All Job Posting Locations

Mongkok, Kowloon, Hong Kong

Job Description

Job Duties & Responsibilities

The Trauma Sales Representative is responsible for driving sales growth, developing strategic customer relationships, and expanding market penetration within assigned hospital accounts. This role serves as a trusted clinical and commercial partner to orthopedic surgeons, operating room personnel, procurement teams, and hospital administrators, delivering exceptional customer experiences and clinical support.

Key responsibilities include:

• Develop and execute territory business plans to achieve and exceed sales targets and market share objectives.
• Identify, penetrate, and expand opportunities within existing and new hospital accounts, building strong relationships with key decision-makers and influencers.
• Provide expert product knowledge, clinical insights, and operating room support to healthcare professionals during trauma procedures.
• Work independently to manage territory activities, prioritize opportunities, and drive business growth with minimal supervision.
• Maintain a strong understanding of customer needs, hospital dynamics, competitive activities, and market trends to develop effective sales strategies.
• Establish and maintain long-term partnerships with surgeons, nursing staff, supply chain teams, and hospital management through exceptional service and responsiveness.
• Collaborate cross-functionally with marketing, customer service, and supply teams to ensure seamless customer support and execution.
• Deliver professional training and product education programs to customers and internal stakeholders.
• Ensure compliance with all company policies, industry regulations, and ethical business practices.

The ideal candidate is highly customer-focused, proactive, and results-driven, with outstanding interpersonal and communication skills. A cheerful, approachable, and helpful attitude is essential, along with the ability to build trust quickly, influence stakeholders, and create lasting customer relationships. The successful candidate demonstrates resilience, strong business acumen, and a passion for delivering value to customers while thriving in a fast-paced and demanding healthcare environment.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Required Skills

Preferred Skills

Brand Marketing, Business Behavior, Communication, Cross-Selling, Customer Centricity, Customer Effort Score, Goal Attainment, Hospital Operations, Innovation, Lead Generation, Market Research, Medicines and Device Development and Regulation, Problem Solving, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection