Assistant Terminus Supervisor

Requirements:

• Completion of secondary education or equivalent(Applicants with relevant working experience but without educational qualification may also be considered)
• At least 1 years' working experience, preferably at supervisory level
• Basic knowledge in computer operation
• Sincere and helpful attitude on customer service and passenger enquiry
• Knowledge on working hour guidelines of bus captain under Hong Kong Franchise Bus Service

Responsibilities:

• Manage daily operation in bus terminus. To have close monitoring on real time route operation and adjust bus service according to manpower and traffic condition in order to provide a reliable, stable and punctual bus service
• Manage bus captain performance and provide active assistance to bus captains and any other staff in need
• Manage bus terminus facilities maintenance and hygiene condition and maintain order of bus stacking and parking in bus terminus.
• Execute bus operation order and propose improvement measure if necessary
• Provide real-time and accurate ETA info to passengers via bus operation computer system
• Answer passenger enquiry on bus service and related items
• Manage the passenger queuing arrangement of bus terminus or bus stop
• Ensure proper implementation of various quality and safety management systems at bus terminus
• Perform any other bus operations related tasks that assigned by immediate supervisor

Working Hours:

Full-time

• 6-day work week, basic working hours is 8 hours per duty day, on shift and roster duty
• Overtime duty is required subject to the service period of the assigned bus terminus or duty

Hourly Rated

• 18 hours or above per week, basic working hours is 8 hours per duty day
• Overtime duty is required subject to the service period of the assigned bus terminus or duty

Working Location:

• Tung Chung / Lai Chi Kok / Kowloon Bay / Sha Tin / Tuen Mun