Retail Project Senior Officer

• Degree holder in Information Technology, Business Administration, Retail Management or related disciplines.
• Minimum 3 years of experience in retail systems support, business applications support, retail operations or project coordination.
• Strong analytical, problem-solving and troubleshooting skills with a proactive mindset..
• Customer-oriented, detail-minded and able to work independently in a fast-paced retail environment.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint and Microsoft 365 tools.

• Knowledge of POS, store operation systems and retail business processes is preferred.
• Familiarity with AI tools is a plus.

• Good command of written and spoken English and Chinese with strong communication and stakeholder management skills.

Retail Project Senior Officer

Is this your next challenge in Retail Projects?

The challenge is to:

• Support and coordinate retail system enhancement projects, including requirements gathering, UAT, implementation and rollout activities.
• Provide day-to-day support for retail systems to ensure smooth and uninterrupted store operations.
• Coordinate with stores, IT teams and vendors to resolve system incidents and user enquiries in a timely manner.
• Monitor system performance and identify opportunities to improve operational efficiency and user experience.
• Prepare reports, project documentation, user guides and communication materials for management and business users.
• Monitor project progress, track key performance indicators, and perform ad hoc assignments as required.